Return & Refund Policy

PCWare Return & Refund Policy

1. 7-day replacement for faults

If a product has a fault that is not mentioned in its QC report or invoice, tell us within 7 days of delivery or pickup. After inspection we will repair it, replace it with the same or an equal product, or refund it.

2. Wrong or damaged delivery

If you receive a wrong item or the package is damaged in transit, please record an unboxing video and inform us within 48 hours of delivery, with photos. We will arrange a replacement.

3. Change of mind

Products bought at the store are not returnable for change of mind. For online orders, an unused product in original condition can be returned within 3 days of delivery; return shipping is paid by the customer.

4. Conditions for any return

- Product with all accessories, charger, box (if supplied) and invoice. - No physical damage, liquid damage or tampering, and the serial number must match our records. - Software, licences, consumables and custom-assembled PCs (built to your order) are not returnable unless faulty.

5. Refunds

- Refunds are approved after inspection, normally within 2 working days of receiving the product. - Money is returned to the original payment mode (cash, UPI or bank transfer) within 7 working days of approval. - Missing accessories or damage may be deducted from the refund.

6. How to request

Call or WhatsApp us with your invoice number, or visit our Rajkot store.